Brunter Saxon Plus LLC
Our Services
Ideal for small teams or startups just getting up and running.
Core Feature Access
Full use of our standard modules: user management, reporting dashboard, and basic API endpoints.
Standard Support
Email-based ticketing with 48-hour response time.
Access to our online knowledge base and community forum.
Regular Updates
Monthly software updates covering bug fixes and minor enhancements.
Onboarding Webinar
One live, 60-minute group webinar to get your team started.
Pricing
Simple, per-user subscription with no setup fees.
Designed for growing businesses that need deeper insights and integrations.
Everything in Basic, plus:
Extended Module Set
Advanced analytics (custom dashboards & scheduled reports)
Integrations with popular CRMs (Salesforce, HubSpot) and e-commerce platforms.
Priority Support
Email & live-chat support during business hours (24-hour SLA).
Quarterly “health check” calls with our Customer Success team.
Customization & Training
Up to 5 hours of configuration assistance (workflows, user roles).
Access to an on-demand video training library.
Enhanced Uptime Guarantee
99.9% SLA with credits for downtime.
Pricing
Tiered per-user rate with optional annual commitment discount.
For enterprises and mission-critical deployments that demand full flexibility and white-glove care.
Everything in Advanced, plus:
Full Platform Customization
Custom development of up to 3 bespoke features or modules.
Dedicated sandbox environment for testing.
Dedicated Account Team
Named Account Manager and Solutions Architect.
Bi-monthly strategic review meetings to align on roadmap.
24/7 Premium Support
Phone, chat, and email support around the clock with 1-hour SLA.
Onsite/Virtual Workshops
Up to 2 full-day workshops per year (requirements gathering, best practices).
Advanced Security & Compliance
SOC 2 report, custom data-retention policies, and single-sign-on (SSO) setup.
Dedicated Infrastructure
Option for private cloud or on-premise deployment.
Pricing
Custom quote based on scope, with volume and multi-year discounts available.